Click on the this link to send an email to our Customer Support Center.
Technical support is provided free by email only for our shareware programs Book
Librarian Plus and TSC Vehicle Mileage log for 1 year after the initial purchase.
Technical support is provided by email only. Free support is not provided for
freeware products. If you require technical support for our freeware programs
(Household Register 2011, Credit Card Manager 2010 and Auto Expense Manager
2009 you can purchase support per incident for $15.00.
We will answer all registered users questions received by email normally within 48
hours. If you have not heard from us within 72 hours after sending your original
question(s) please resend your questions(s). We will answer questions from
non-registered users as time permits which will normally be within the same time
frame as registered users, but registered users receive priority.
Information to Provide When Requesting Technical Support
When reporting problems, the more information you can provide the better our
response can be. If possible, include the following:
What program and version you are running? You can determine this by choosing
About from the program Help menu. Include the entire "version line"; for example 3.0b
What version of Microsoft Windows are you running? For example, Windows 95,
Windows 98 Windows NT, Windows ME , Windows 2000 or Windows Xp, Vista,
Is the problem reproducible? If so, how?
If you see a dialog box with an error message when the problem occurs, if possible
include the full text of the dialog box, the text in the title bar and the error number.
Terminating Technical Support
We reserve the right to terminate customer support for any person who uses profane
abusive or harassing language or who at our sole discretion abuses customer
Support Incident Section
After your initial year of free support after purchase of Book Librarian Plus, TSC
Vehicle Mileage Log, any retired programs (Video Librarian Plus, Audio Librarian Plus,
etc) and all freeware programs, support is provided on a per incident basic. The price
is $15 per support incident request. If you require support order the support incident
item below and then contact us by email with your support request.
We do not require you to purchase a support incident if all you need is registration
codes. Any other support request will require purchase of support incident request.
|Copyright 1996 - 2007 by TurboSystemsCo
Click the Buy Now button to purchase support
for your incident.