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Click on the this link to send an email to our Customer Support Center.
Technical support is provided free by email only for our shareware programs (Audio
Librarian Plus, Book Librarian Plus and Video Librarian Plus. Technical support is
provided by email only. Free support is not provided for freeware products. If you
require technical support for our freeware programs (Household Register 2010, Credit
Card Manager 2010 and Auto Expense Manager 2009 you can purchase a one year
maintenance support plan under the Maintenance Support section below.
Support Response
We will answer all registered users questions received by email normally within 48
hours. If you have not heard from us within 72 hours after sending your original
question(s) please resend your questions(s). We will answer questions from
non-registered users as time permits which will normally be within the same time
frame as registered users, but registered users receive priority.
Information to Provide When Requesting Technical Support
When reporting problems, the more information you can provide the better our
response can be. If possible, include the following:
What program and version you are running? You can determine this by choosing
About from the program Help menu. Include the entire "version line"; for example 3.0b
What version of Microsoft Windows are you running? For example, Windows 95,
Windows 98 Windows NT, Windows ME , Windows 2000 or Windows Xp, Vista,
Windows 7.
Is the problem reproducible? If so, how?
If you see a dialog box with an error message when the problem occurs, if possible
include the full text of the dialog box, the text in the title bar and the error number.
Terminating Technical Support
We reserve the right to terminate customer support for any person who uses profane
abusive or harassing language or who at our sole discretion abuses customer
support.
Maintenance Support Section
You can order 1 or 2 year Maintenance Support Plans from the section below for each
of our programs. Click on the drop down list to select the 2 year plan.
Technical support is provided free by email only for our shareware programs (Audio
Librarian Plus, Book Librarian Plus and Video Librarian Plus. Technical support is
provided by email only. Free support is not provided for freeware products. If you
require technical support for our freeware programs (Household Register 2010, Credit
Card Manager 2010 and Auto Expense Manager 2009 you can purchase a one year
maintenance support plan under the Maintenance Support section below.
Support Response
We will answer all registered users questions received by email normally within 48
hours. If you have not heard from us within 72 hours after sending your original
question(s) please resend your questions(s). We will answer questions from
non-registered users as time permits which will normally be within the same time
frame as registered users, but registered users receive priority.
Information to Provide When Requesting Technical Support
When reporting problems, the more information you can provide the better our
response can be. If possible, include the following:
What program and version you are running? You can determine this by choosing
About from the program Help menu. Include the entire "version line"; for example 3.0b
What version of Microsoft Windows are you running? For example, Windows 95,
Windows 98 Windows NT, Windows ME , Windows 2000 or Windows Xp, Vista,
Windows 7.
Is the problem reproducible? If so, how?
If you see a dialog box with an error message when the problem occurs, if possible
include the full text of the dialog box, the text in the title bar and the error number.
Terminating Technical Support
We reserve the right to terminate customer support for any person who uses profane
abusive or harassing language or who at our sole discretion abuses customer
support.
Maintenance Support Section
You can order 1 or 2 year Maintenance Support Plans from the section below for each
of our programs. Click on the drop down list to select the 2 year plan.
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| Copyright 1996 - 2007 by TurboSystemsCo |
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