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FAQs

Still have questions ? Well website visitor, check out these FAQs below

Does Turbo Application Platform replace existing platforms like Salesforce.com, ServiceNow or SAP?

No. Turbo uses the data from platforms like Salesforce.com to deliver a high-productivity application environment on top of them. You don’t have to replace them as systems of record.

We are heavily invested in Salesforce.com with many custom objects and custom business logic written in Apex. Can we use Turbo to create mobile apps based on that?

Yes. With Turbo, you can build sophisticated applications with your existing custom objects in Salesforce. Your investments are not only preserved but maximized with the deployment of Turbo.

We have a field workforce. We love Salesforce.com and use Field Service Lightning. Can we still use Turbo to run our Field operations on Salesforce?

We love Salesforce platform for its scalability, security and reliability. Turbo has the ability to work with any other field service solutions within the SFDC ecosystem which includes Field Service Lightning. With Turbo, you can build sophisticated applications with the exisiting or custom field service lightning objects. This give you the flexiblity to maximize your current investment and expand your field service solution with Turbo's No Code solution.

We use a Scheduling and Dispatching solution on our Salesforce instance. Can we manage the mobile workforce using Turbo, while integrating it with the dispatching app?

Yes. Turbo can be used as the mobile workforce app on any dispatching & scheduling solution on Salesforce. Since Turbo uses native authentication (OAuth), Turbo apps will work seamlessly as long as your users are licensed to access the dispatching solution’s object data.

We use an AppExchange App in our Salesforce instance. We love its purpose and depth but its mobile app is very limited and not extensible. Can we deploy Turbo on top of that AppExchange products?

Yes. Turbo can be used as a mobile app virtually on any AppExchange solution on Salesforce. Since Turbo uses native authentication (OAuth), Turbo apps will work seamlessly as long as your users are licensed to use the AppExchange solution’s object data.

We use/have an IoT cloud that stores data streams from assets in the field. We want to drive mobile workflows and rich user experiences using the IoT data. Can we use Turbo to achieve that?

Yes if the IoT system is integrated with a cloud data store like Salesforce.com. You can then build and deploy Turbo applications from the object model in Salesforce. If the IoT cloud supports visualization of data streams, you can easily configure mash-ups in Turbo mobile apps. Turbo roadmap also has plans to support custom cloud data stores which will allow you to build Turbo applications directly based on your IoT/custom data store without requiring an intermediate cloud like Salesforce.

We have many job functions that require the use of a mobile device but not considered field workforce. Can we use Turbo to run those business processes?

Certainly. As long as you have one of the native cloud systems supported by Turbo and your users have the required licenses, Turbo can be used to orchestrate, design, deploy and manage apps for any business function.

We have desk-based users that can be considered as back-office and front-office users. Can we use Turbo to run their business processes?

Indeed. The apps designed using Turbo Studio can be run on Turbo mobile apps on most mainstream mobile platforms and browsers. If your desk-based users do not require offline access to data, they can use Turbo mobile on browsers.

Some of our business functions involve our partner companies. Can we extend Turbo expose those business processes to partner employees too?

Yes. You can deploy Turbo applications to partner users as long as the native user license provides the required access to business data. You can even customize the look & feel of your applications exclusively for partners.

We want to empower our customers beyond simple self-service, and expose some of our processes for them too. Can Turbo be used in this situation by our customer users?

Yes. You can deploy Turbo applications to your customer users as long as they have a named login to access relevant data. You can even design special look & feel for your customer-facing Turbo applications.

Can Turbo be used with SAP, ServiceNow, Microsoft Dynamics, Oracle cloud platforms?

Yes. If your business uses a system of record not supported by Turbo at this point, please contact us at Support@turbosystems.com to discuss how Turbo can support your specific needs. Learn more about Turbo's Early Influencer Program here. (Link)

Does Turbo have a standalone Cloud data store similar to Salesforce and other platforms mentioned above?

Yes. Please contact us at Support@turbosystems.com to discuss how Turbo can support your specific needs. Learn more about Turbo's Early Influencer Program here. (Link)

What level of technical knowledge is required to create Apps as a Turbo administrator? Do I need to know programming?

Working knowledge of data/object models and relationships is necessary. Turbo is a no-code platform. Nearly all the mainstream use cases can be built using the drag&drop capabilities and deployed in Turbo without any code. In situations where some programming may be necessary to control application behavior, you can attach your hosted code to Turbo actions.

Can Turbo provide Inudstry/Business/Domain specific functionality such as: Reporting Analytics, Scheduling Optimization, or Preventive Maintenance?

No. Turbo provides a uniform and unified System of Engagement that cuts across Systems of Records. Since these requirements are highly specific to an industry/domain/business, they are best achieved with a combination of your own in-house expertise, specialized products in marketplaces like AppExchange, and/or specialized consulting services.

We don’t use Salesforce.com but we are open to using it to get the benefits of Turbo. Is Salesforce license bundled with Turbo?

Turbo does not include a Salesforce license. Signing up for Salesforce is extremely easy. Please note that the Salesforce edition you use must allow API access to data and metadata. Contact your Salesforce Account Rep to confirm the same.

Where is Turbo hosted by default? If our organization requires Turbo to be hosted on a different cloud other than the default or on a private cloud, is it supported?

Turbo is a multi-tenant platform hosted on Amazon EC2 by default. Turbo’s cloud-native architecture with the use of Kubernetes and Containers makes it easily hostable on other infrastructure cloud platforms such as Google Cloud or Microsoft Azure. Please contact us at support@turbosystems.com to discuss your specific hosting needs.

Does Turbo have a Managed or Unmanaged AppExchange package? What are the contents of the package?

Currently Turbo does not have any presence or dependency on AppExchange. This means you do not have to install any managed or unmanaged packages from AppExchange for enabling Turbo for your Salesforce org.

Does Turbo store our Salesforce user credentials?

No. Turbo uses OAuth to authenticate Studio and mobile users to native cloud systems like Salesforce. The authorization tokens issued by the native systems are used to perform the relevant operations. Refer to Salesforce guide to learn more about how OAuth works and tokens are managed.

Where does Turbo store information about Applications we design using Turbo Studio?

Turbo instances are organized as Design, Runtime and Data clouds. All Turbo metadata such as Apps, Action Flows, Actions, Pages etc. are stored in the Design cloud, and used by Runtime cloud. Data cloud stores both temporary sync data, business data cache, and analytics data.

"Is our business data stored in Turbo cloud permanently? "

Your business data is stored only in the native data stores like Salesforce. When data is synchronized between mobile mobile app and the data store, the business data is temporarily kept in Turbo’s cloud for the duration of the sync process and is cleared after the process is completed successfully.

Does Turbo cloud cache any of our business data? If so for how long and for what purpose?

To deliver the best sync performance to mobile apps and to optimize consumption of network resources, objects designated as Master data are cached on Turbo cloud. This allows batch processing (pre-fetch) of master data for all users, and use the sync process for user-specific transactional data only. This scope is configurable and controlled by your administrators.

What information does Turbo track about Application usage? Where is it used?

Turbo Studio and mobile apps track anonymous usage data. This includes user navigation patterns, volumes, time spent on various features, journeys, actions etc. Much of this information is available for interactive analysis to Turbo administrators to facilitate productivity improvements and other actions as required. A thorough understanding of the usage patterns also allows us and our vertical solution partners to plan our product efforts more effectively.

"Does Turbo use any encryption on information stored in the cloud? If so, what kind of encryption? "

Yes. All the information on Turbo Cloud is stored with AES-256 encryption. Visit our Trust page here to learn more.

What are the requirements for my business to start using Turbo?

Turbo support Salesforce.com as the data store and iPad as the mobile device at this time. However, we are working aggressively to support other systems of records please contact us at support@turbosystems.com

Is the mobile database in mobile app encrypted? If so, what encryption does it use? Are there any size limits on the database?

Yes. mobile application stores data in SQLite with Encryption Edition (SEE) database to store data which uses AES-256 encryption. There is no limit imposed by Turbo on the database size. The size of the database is only limited by storage limits imposed by the mobile device.

Do you support deployment of mobile app through our MDM platform?

Yes

Do we need to pay additional license fees to download and use Turbo Library apps?

"No. All apps listed in Turbo Library are totally free of cost. You can download a copy of any app into your instance of Turbo and customize it as required. The downloaded apps may use objects in the native data store (Salesforce for example) that may require licenses to access. "

Turbo Library does not have apps for some industry types and business functions. Is Turbo better suited for specific industry types and/or business functions?

By design, Turbo is not limited to any industry, vertical or business function. We have started Turbo library with some apps relevant to field workforce in manufacturing and service industries, and also industries and functions served by our Vertical Solution partners. By working closely with our customers and partners, we will continuously enrich the library with rich apps from a wide range of industries and business functions.

How is Turbo priced?

Turbo is priced on a (PUPM) Per User Per Month basis, based on the features selected. Please visit our pricing page here for more details.

We are an ISV with one or more products. It appears Turbo would be a great complementary offering to our customers. How do we become a Vertical Solution Partner?

You can contact us at support@turbosystems.com to learn more about partnership opportunities.

"How many product releases do you make in a year? "

"There are 3 major releases each year and monthly releases between the major releases. All releases include new features, enhancements, and defect fixes. From time to time, there may also be one-off releases to support special product launches, partnerships and events. Turbo customers will have detailed and continuous visibility to our product plans in order to take advantage of the roadmap capabilities. "

What version of Salesforce do I need?

Turbo works best with Enterprise Edition and above. If you have Professional Edition you can enable API access.